In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City of Gallatin, Tennessee, will not discriminate against qualified individuals with disabilities in the area of services, facilities, programs or activities.
The City of Gallatin will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all City of Gallatin facilities, programs, services and activities.
The ADA does not require the City of Gallatin to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to participate in a City of Gallatin program, service or activity should contact the ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event.
City of Gallatin, Tennessee ADA Grievance Procedure
This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in provisions of service, activities, programs or benefits by the City of Gallatin, Tennessee.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complaint and location, date and description of the problem. Alternative means of filing complaint, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to JamiAnn Hannah, Risk Manager and ADA Coordinator.
Within 15 calendar days after receipt of the complaint, JamiAnn Hannah or her designee, will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, JamiAnn Hannah or her designee, will respond in writing and where appropriate, in a format accessible to the complainant such as audiotape, braille or large print. The response will explain the position of the City of Gallatin and offer options for substantive resolution of the complaint.
Appealing the Decision
If the response by JamiAnn Hannah or her designee, does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response to the Mayor and his/her designee.
Within 15 calendar days after receipt of the appeal, the Mayor or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Mayor or his/her designee will respond in writing and where appropriate in a format accessible to the complainant with a final resolution of the complaint.
All written complaints received by JamiAnn Hannah or her designee, appeals to the Mayor or his/her designee and responses from the 2 offices will be retained by the City of Gallatin for at least 3 years.