Utility services subject to disconnection due to account delinquency may only be returned to service following full payment on the account (including all late and disconnection fees) or the approval of payment arrangements. Utility service will be restored to customers on the day that payment is made.

A customer may contact the Business Office and state that they have difficulty paying their bill, the customer will be instructed to appear in person at the Utility Business Office to arrange a schedule for payments. Should the customer not fulfill the requirements of the payment arrangements, as agreed, then the utility service will be disconnected. Payment hold forms cannot be held longer than the Tuesday following the cut-off.